These Terms & Conditions (“Terms”) govern the relationship between Ceylóna (an Australian-registered business) and the client (“you,” “your”) in relation to travel planning, itineraries, and services facilitated by Ceylóna in partnership with local service providers in Sri Lanka. By booking through Ceylóna, you acknowledge and agree to these Terms.
While every effort is made to provide an exceptional experience, Ceylóna acts solely as a travel agent and does not directly provide on-the-ground services. These services are arranged through trusted local partners.
If something does not go as planned, Ceylóna will endeavour to make it right, either by: Re-supplying the affected service, or Covering the reasonable cost of having the service provided by another provider. This is in line with your rights under Australian Consumer Law. Clients agree that on-the-ground service responsibility lies with the local partners. If any issue arises during travel, clients must immediately contact the designated Ceylóna agent, who will make reasonable efforts to resolve the matter to the best possible outcome within the constraints of the situation. Force Majeure: Ceylóna will not be liable for disruptions due to events beyond our control, including natural disasters, political unrest, strikes, or government actions.
Nothing in these Terms is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law (ACL), which cannot be excluded by contract. All other warranties, representations, or conditions not expressly stated are excluded to the maximum extent permitted by law.
Clients must ensure they have valid passports, visas, vaccinations, and comply with all local laws and regulations. Clients are responsible for their health and fitness, confirming their ability to participate in selected experiences. Clients are advised (but not required) to hold comprehensive travel insurance, as Ceylóna will not be liable for any medical, evacuation, or loss-related expenses.
Cooling-Off Period: Clients may cancel their booking within the designated cooling-off period for each tour or hotel service. If cancellation occurs within this timeframe, a full refund will be issued, less any non-refundable supplier costs clearly disclosed at the time of booking. Post Cooling-Off Period: Bookings cancelled after the cooling-off period may not be eligible for a refund. However, Ceylóna will make reasonable efforts to minimize client loss, including offering alternative dates or credits where possible. Non-Delivery of Services: If a booked and paid service cannot be provided after payment (e.g., a specific activity, hotel, or transfer), Ceylóna will issue a refund or credit equivalent to the undelivered component’s value. Force Majeure: Refunds do not apply where non-performance is due to circumstances beyond Ceylóna’s control, but we will endeavour to work with suppliers to provide alternatives or credits.
All itineraries are indicative only and subject to change due to operational requirements, weather, or unforeseen circumstances. Ceylóna reserves the right to make adjustments in the interest of safety, comfort, and overall quality of the experience.
Ceylóna acts solely as an agent for third-party suppliers. We do not own or operate hotels, transport, or activity services. As such, Ceylóna is not liable for any acts, omissions, errors, or failures by these third parties.
If an issue arises during your journey, you must immediately notify the designated Ceylóna representative so that we can attempt to resolve it promptly and reasonably. Complaints raised after the trip, without prior notice during the experience, may not be eligible for compensation or consideration.
These Terms are governed by the laws of the Commonwealth of Australia and the State/Territory in which Ceylóna is registered. By agreeing to these Terms, you consent to the jurisdiction of the Australian courts for any disputes.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.